Bad review on TripAdvisor? Here’s how best to respond
Despite striving to consistently deliver the best customer experience, most hospitality business owners will most likely know how it feels to have received a negative review on TripAdvisor. The website boasts over 500 million reviews of dining, drinking and other leisure venues and attractions around the world – so at least you won’t be alone. If you have received a review of this nature, there are some essential tactics when it comes to responding.
